How Impact of AI is Disrupting Industries and What You Can Do About It

Koushik Chakroborty
9 min readMay 13, 2023

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Artificial intelligence (AI) is changing the world as we know it. From self-driving cars to smart assistants, AI is transforming the way we live, work, and play. But what does this mean for the future of various industries and sectors? How will the impact of AI affect your career and business prospects? And what can you do to adapt and thrive in the age of AI?

In this blog post, we will explore these questions. We will look at how the impact of AI is disrupting some of the most common and important industries, such as transportation, retail, hospitality, journalism, and education.

We will also discuss the socio-economic consequences of AI disruption for workers, consumers, and society at large. Finally, we will provide some tips and suggestions on how you can leverage AI to enhance your personal and professional life and protect your interests and values.

a man and a robot are shaking hands depicting adaptation of AI

What is AI and How Does It Work?

AI is a broad term that refers to the ability of machines or software to perform tasks that normally require human intelligence, such as reasoning, learning, decision making, and problem solving. AI can be classified into two main types: narrow AI and general AI.

Narrow AI is the type of AI that we encounter most often in our daily lives. It is designed to perform specific tasks or functions, such as recognizing faces, playing chess, or translating languages. Narrow AI can be very good at what it does, but it cannot do anything else beyond its scope.

General AI is the type of AI that we see in science fiction movies and books. It is the hypothetical ability of machines or software to understand and perform any intellectual task that a human can do. General AI does not exist yet, and some experts doubt that it will ever be possible.

AI works by using various techniques and methods to process large amounts of data and learn from it. Some of the most common techniques are:

  • Machine learning: This is the process of teaching machines or software to learn from data and improve their performance without explicit programming. Machine learning can be further divided into supervised learning, unsupervised learning, and reinforcement learning.
  • Deep learning: This is a subset of machine learning that uses artificial neural networks to mimic the structure and function of the human brain. Deep learning can handle complex tasks such as computer vision, natural language processing, speech recognition, and generative modeling.
  • Natural language processing: This is the ability of machines or software to understand and generate natural language, such as text or speech. Natural language processing can be used for tasks such as sentiment analysis, text summarization, chatbots, and voice assistants.
  • Computer vision: This is the ability of machines or software to perceive and interpret visual information, such as images or videos. Computer vision can be used for tasks such as face recognition, object detection, medical diagnosis, and self-driving cars.

How AI is Impacting Industries

AI has the potential to change almost every industry and sector in the world. However, some industries are more vulnerable than others to AI disruption based on the criteria of routine, repetitive, and rule-based tasks. These are the tasks that AI can perform faster, cheaper, and more accurately than humans.

According to a report by McKinsey & Company, about half of all work activities globally could be automated by 2055 using current technologies. However, this does not mean that half of all jobs will be replaced by machines.

Rather, it means that many jobs will change or evolve as humans work alongside machines or focus on tasks that require human skills such as creativity, empathy, and critical thinking.

Here are some examples of how AI is disrupting some of the most common and important industries:

Transportation

Transportation is one of the industries that is most affected by AI disruption. From ride-hailing apps to autonomous vehicles, AI is transforming the way we move around.

Ride-hailing apps such as Uber and Lyft use AI to match drivers with passengers, optimize routes, surge pricing, and customer service. They also use AI to monitor driver behavior and safety, and to prevent fraud and abuse.

Autonomous vehicles are vehicles that can drive themselves without human intervention. They use AI to perceive their environment, plan their actions, and execute their maneuvers. They also use AI to communicate with other vehicles, infrastructure, and passengers.

Autonomous vehicles have the potential to reduce traffic accidents, congestion, pollution, and costs.

However, AI disruption in transportation also poses some challenges and risks. For example, it may affect the employment and income of millions of drivers and workers in related sectors. It may also raise ethical and legal issues such as liability, privacy, and security.

A yellow robot looking at the sunset

Retail

Retail is another industry that is heavily influenced by AI disruption. From online shopping to personalized recommendations, AI is changing the way we buy and sell goods and services.

Online shopping platforms such as Amazon and Alibaba use AI to analyze customer behavior, preferences, and feedback to offer relevant products, discounts, and reviews. They also use AI to optimize inventory management, logistics, and delivery.

Personalized recommendations are another way that AI enhances the customer experience and increases sales. By using machine learning and natural language processing, AI can suggest products or services that match the customer’s needs, interests, and tastes. For example, Netflix uses AI to recommend movies and shows based on the user’s viewing history and ratings.

However, AI disruption in retail also has some drawbacks and limitations. For example, it may reduce human interaction and social connection between customers and sellers. It may also create new challenges such as data protection, consumer rights, and fair competition.

Hospitality

Hospitality is an industry that relies heavily on human interaction and service. However, AI is also making its way into this industry, offering new ways of enhancing customer satisfaction and operational efficiency.

Deloitte says that AI can be used to provide virtual assistants and chatbots that can answer customer queries, provide information, and make reservations. For example, Expedia uses a chatbot called Expedia Virtual Agent (EVA) that can help customers with their travel plans.

AI can also be used to provide smart devices and amenities that can improve the comfort and convenience of guests. For example, Hilton uses a smart speaker called Connie that can act as a concierge and provide information about the hotel and local attractions.

However, AI disruption in hospitality also has some trade-offs and challenges. For example, it may reduce the human touch and personalization that many guests value and expect. It may also raise ethical and social issues such as privacy, security, and discrimination.

Metal bodied humanoid robots standing in a row

Journalism

Journalism is an industry that relies on human creativity and judgment. However, AI is also capable of generating content that can supplement or replace human journalists.

AI can be used to produce news articles based on data and facts. For example, The Associated Press uses a software called Wordsmith that can write stories about sports, finance, and elections.

AI can also be used to produce creative content such as stories, poems, and songs. For example, OpenAI’s GPT-3 is a powerful language model that can generate coherent and diverse texts on any topic.

However, AI disruption in journalism also poses some risks and limitations. For example, it may affect the quality, accuracy, and credibility of news and information. It may also create ethical and moral dilemmas such as plagiarism, bias, and manipulation.

Education

Education is an industry that aims to foster human learning and development. However, AI is also playing a role in enhancing and transforming the education system.

AI can be used to provide personalized learning and tutoring that can adapt to the needs and abilities of each student. For example, Khan Academy uses AI to track the progress and performance of students and offer customized lessons and feedback.

AI can also be used to provide interactive and immersive learning experiences that can engage and motivate students. For example, Google Expeditions uses AI to create virtual reality tours that can take students to different places and times.

However, AI disruption in education also has some implications and challenges. For example, it may affect the role and skills of teachers and educators. It may also create new gaps and inequalities in access and quality of education.

A robot halfway out of a laptop screen depicting AI in education

What are the Socio-Economic Consequences of AI Intervention?

AI intervention has both positive and negative impact on workers, consumers, and society at large. Here are some of the benefits and challenges of AI disruption:

Benefits

  • AI can improve productivity, efficiency, quality, innovation, and accessibility of goods and services.
  • AI can create new jobs and industries that require human skills such as creativity, empathy, and critical thinking.
  • AI can enhance human capabilities and augment human intelligence.
  • AI can solve complex problems and address global challenges such as climate change, poverty, and health.

Challenges

  • AI can increase inequality, unemployment, social unrest, ethical dilemmas, and human dignity.
  • AI can replace or displace human workers in many tasks or functions.
  • AI can create new risks and threats such as cyberattacks, bias, discrimination, and manipulation.
  • AI can surpass human intelligence and control in some domains or scenarios.

How Can You Adapt and Thrive in the Age of AI?

Elderly Man Thinking while Looking at a Chessboard

AI disruption is inevitable and unavoidable. However, you can take some steps to prepare yourself for the changing landscape of AI. Here are some tips and suggestions on how you can leverage AI to enhance your personal and professional life:

  • For workers: AI or no AI, reskilling, upskilling, or transitioning to new careers has always been an age old practice for growth and advancement for humankind. So in the age where AI dominance in work places is inevitable people will need to transition into careers that are more resilient to AI automation or that complement AI capabilities. Joshua P. Meltzer believes that it will be advantageous to learn new skills or improve existing skills that are in demand in the AI economy. For example, you can learn how to code, design, or manage AI systems or applications. You can also develop your soft skills such as communication, collaboration, and leadership that are essential for working with humans and machines. As Andrew Ng, a renowned AI expert and educator, said: “AI is the new electricity. Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think AI will transform in the next several years.”
  • For consumers: consumers should leverage AI tools and platforms to enhance their personal and professional lives. You should use AI to automate or simplify your tasks, improve your decision making, or access new opportunities. For example, you can use AI to manage your finances, plan your travel, or learn new languages. You can also use AI to discover new products, services, or experiences that suit your preferences and needs. As Sundar Pichai, the CEO of Google and Alphabet, said: “AI is one of the most profound things we’re working on as humanity. It’s more profound than fire or electricity.”
  • For society: We need to foster a culture of lifelong learning, collaboration, innovation, and social responsibility among citizens and stakeholders. Educate yourself and others about the benefits and challenges of AI and how to use it ethically and wisely. For example, you can join online courses, communities, or events that teach you about AI or allow you to share your ideas and opinions. You can also support initiatives or organizations that use AI for social good or advocate for policies or regulations that protect your rights and values. As Fei-Fei Li, a leading AI researcher and advocate, said: “AI is not only for engineers. If we succeed in making this technology widely accessible across many fields — medicine to education to law to journalism — we can address some of the most pressing issues in our society.”

Video Resource

A video clip published by NBC News on May 2023 shares what the future holds for AI tech and humankind.

Conclusion

The intervention of AI on industries and sectors is bound to impact across the world. The summary of a briefing by Think Tank on the impact of AI says that, AI is creating new opportunities and challenges for workers, consumers, and society at large. However, AI disruption is not inevitable or irreversible. You can take action to adapt and thrive in the age of AI by learning new skills, leveraging AI tools, and fostering a culture of social responsibility.

AI is not a threat or a competitor. It is a tool and a partner that can help us achieve our goals and aspirations. The future of AI is in our hands.

How will you use it?

Do share your feedback and insights in the comments below. We hope you enjoyed this read and will share your learnings with your friends.

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Koushik Chakroborty

I am a freelancer, trying to provide small values through my blogposts. Your views and feedback matter. This blog post may contain affiliate links.